I developed a short instructional video to support Team Leaders in facilitating huddles focused on website navigation during peak season. This ad hoc request from the sales team aimed to drive sales through service by helping agents become more confident in guiding customers through the adidas website.

Using the live adidas website as the primary reference, I designed the video as a guided walkthrough that Team Leaders could easily use to demonstrate key navigation paths and features. I edited the content in Canva to ensure it was clear, visually engaging, and easy to follow in a fast-paced huddle setting, balancing simplicity with practical application.

The final output enabled Team Leaders to lead interactive sessions where agents could actively follow along and apply what they learned in real time. By aligning the content with peak season demands, the video supported agents in delivering more effective, sales-driven customer interactions.